Privacy policy

1. Data we collect

• Information you provide: name, email and message when using the contact form.
• Technical data: IP address, browser, device and pages viewed (via cookies and analytics).
• This website has no sign-in. Game account data is processed by each game’s own account system, and top-up transaction data by the pay.blackholegame.vn portal, under their own policies.

2. Purposes

• Responding to partnership, support and press requests.
• Operating, securing and improving the website.
• Measuring marketing performance (when you allow analytics cookies).

3. Legal basis

We process personal data under Vietnam Decree 13/2023/ND-CP on personal data protection and related regulations, based on your consent or the need to handle your request.

4. Sharing

We do not sell personal data. Data is shared only with service providers (hosting, analytics, anti-spam) under confidentiality agreements, or when required by competent authorities.

5. Retention

Contact data is kept as long as needed to handle your request and at most 24 months, then deleted or anonymised.

6. Your rights

You may request access, correction or deletion of your data, or withdraw consent at any time, by emailing contact@blackholegame.com.

7. Cookies

We use necessary cookies (e.g. remembering your language) and analytics cookies. You can disable cookies in your browser; some features may not work fully.

8. Contact

Black Hole Technology Solutions JSC - 777 Nguyen Thien Thuat, My Hao, Hung Yen, Vietnam - contact@blackholegame.com.